Japan Post Bank FAQ

Japan Post Bank USER MANUAL


When ATM PIN is set up for Cash and Debit card?

As part of the ATM card issuance process, you will need to set up a PIN for your ATM card. This is usually done at the branch where you are opening the account.You will be asked to enter your desired PIN using a secure PIN pad. Make sure to choose a PIN that is easy for you to remember but difficult for others to guess.

Change PIN: If you ever need to change your PIN after the initial setup, you can do so at any Japan Post Bank ATM.

How to reset my ATM PIN of Japan Post Bank?

If you have forgotten your ATM PIN for your Japan Post Bank account, you will need to follow specific steps to reset it. Here is a general guide to help you with this process:

Steps to Reset Your ATM PIN at Japan Post Bank

  1. Visit Your Local Branch:
    • Go to the nearest Japan Post Bank branch. Make sure to bring your bankbook (通帳, tsūchō), ATM card, and a valid photo ID (such as your residence card or passport).
  2. Speak to a Bank Representative:
    • Inform the bank staff that you have forgotten your ATM PIN and need to reset it. They will provide you with the necessary forms and instructions.
  3. Fill Out the Required Forms:
    • Complete the forms provided by the bank representative. You may be asked to provide personal information, account details, and reasons for the request.
  4. Identity Verification:
    • The bank will verify your identity using your photo ID and the information provided in your forms. This step is crucial to ensure the security of your account.
  5. PIN Reset Procedure:
    • Once your identity is verified, the bank will guide you through the process of setting a new ATM PIN. This may involve using an in-branch ATM or completing the process through their system.
  6. Receive Confirmation:
    • After successfully setting a new PIN, you will receive confirmation from the bank. Ensure that you remember your new PIN and keep it secure.

Additional Tips

  • Call Customer Service:
    • If visiting a branch is not convenient, you can call Japan Post Bank customer service for assistance. They may provide instructions on how to reset your PIN remotely or guide you to the nearest branch.
    • Customer service number: 0120-108-420 (Japanese) or 0570-034-420 (English).